Job Details

  • Deadline: 25th July , 2026.
  • Company: World Vision
  • Location: Zambia
  • Employment Type: Full-Time
  • Category: Administrative/Secretarial Jobs in Zambia
  • Application: Online application

Job Description

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Company

World Vision

Location

Zambia

State

Lusaka

Job type

Full-Time

Job category

Administrative/Secretarial

Job Description

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type

Local – Fixed Term Employee (Fixed Term)

Job

Description

Major Responsibilities

Key Responsibilities and weighting (adds to 100%)

Employer branding solutions

Key Tasks & Outputs

Indicators

1

Integrate and align savings & Term Deposit growth with the introduction of new alternative channels

Work

closely with operations and support initiatives on delivery channel improvement or the introduction of new delivery channels

Identify strategic opportunities to increase the institutional success (outreach) in the area of savings by creating greater processes/operational efficiencies, strengthening the market response (for example through improvements in product design or new marketing channels, or otherwise enhancing the scale and impact of activities.

Develop new channels for product delivery

Enhance scale by identifying suitable clientele in need of the products

2

Ensure all Savings and Term Deposit policies are up to date, understood by all employees and properly implemented

Develop/Enhance/Update the savings policy manual

Update savings policy manual to align to the business strategy

3

Performance monitoring and reporting

Devise in close collaboration with operations a performance management approach for savings and Term Deposits for the branches

Develop Branch KPI’s to improve performance and adoption of the savings / T/D product

4

Review and update savings methodologies and processes to streamline and automate procedures

Review and revise on an as-needed-basis the strategy and the objective for the development of savings and a term deposit account

Determine, in conjunction with other business units, staffing and training needs that enhance product delivery, customer service and operational efficiency

Regularly review & revise the strategy of the product to align to the competition and market demands

Develop training modules for the product to enhance staff product knowledge and encourage product uptake

5

Develop specific key market growth, outreach strategies for savings mobilization and growth

Develop a savings portfolio by considering a diversity of customer segments ranging from individual, SG’s, Corporates and Institutional clients

Prepare the annual budget and portfolio targets for the savings activities. The budget will be substantiated by a high-level action plan outlining plans to achieve the proposed targets.

Ensure that cross selling takes place within the institution. VFZ has more than 90,000 clients and this potential must be utilized by all our officers

Identify strategic opportunities to increase the institutions success (outreach) in the area of savings and Term deposits by creating greater processes and operational efficiencies, strengthening market response, scale and impact

Diversify customer segments according to market demand

Cross sell T/D’s / Savings with other VFZ products and services

Targets to align to VFZ’s growth appetite on deposit mobilization

6

New Product Development, Monitoring and research of existing savings products for client fit

Monitor the performance of the savings products and services

Ensure that the deposit products continue to respond to the needs of the market.

Conduct customer surveys in order to obtain insights and understanding on the level of customer satisfaction

Client satisfaction maintained/improved

Client acquisition rate to increase

Conduct market research and product surveys for the product

7

Ensure marketing information is acted up to improve savings product adoption, policies and delivery

Develop detailed proposals for new innovative savings products. Product design will be based on customer, market insights and competitor information

Undertake pilot process and pilot roll out

# of new products developed increasing client numbers or savings portfolio by 20%

Product designs/enhancements/modifications made, approved and rolled out.

Other competencies and attributes

Able to stand above denominated diversities

Attends and participates in the weekly schedules of devotion

Qualifications: Knowledge and Technical Skills

The following will be required

Degree in business administration or related field

Must have at least 3 year’s experience at management level

Must have experience in savings / deposit mobilization

Mature and a committed Christian

Good research, marketing and product development skills

Ability to conceptualize and evaluate new ideas and new business opportunities

Ability to communicate effectively, both verbally and through report writing

Good persuasion skills

Working Environment / Conditions

Office environment: Typical office based 40% and field 60%

On call: Within working hours and when required by management

Applicant Types Accepted

Local Applicants Only

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Method of Application

Submit your CV and Application on Company Website: Click Here

Closing Date: 25th July, 2026.

How to Apply

Apply online: Open application link